Brief by Shorts91 Newsdesk / 06:15pm on 11 Feb 2026,Wednesday India
The Supreme Court reduced compensation for a "faulty haircut" at ITC Maurya Hotel salon from Rs 2 crore to Rs 25 lakh. Justices Rajesh Bindal and Manmohan ruled February 6 that while "deficiency in service" was established, consumer dispute compensation requires "material evidence," not complainant's "whims and fancies." Aashna Roy, a management professional, claimed the 2018 incident caused mental trauma and lost modeling opportunities after her hair was cut shorter than requested. The court criticized the National Consumer Disputes Redressal Commission for relying on photocopies without proper verification, stating crore-rupee claims require trustworthy evidence. Even after remand, Roy failed adequately proving claimed losses, justifying the reduced award. (PC: Brut India)
